TERMS AND CONDITIONS
TERMS AND CONDITIONS
CandyLop Snack Bar
Effective Date: August 12, 2026
Welcome to CandyLop Snack Bar. These Terms and Conditions govern the use of our website and the purchase of our products and services.
By submitting an order, requesting a quote, booking an event, making a payment, or using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. About CandyLop Snack Bar
CandyLop Snack Bar provides Mexican snack bar services for private and public events, including birthdays, weddings, quinceañeras, corporate events, family celebrations, church events, community events, and other special occasions.
We may also offer selected food, snack, and beverage items for Weekend Orders, available for pickup or local delivery within designated service areas.
Availability of products, services, dates, delivery areas, and menu items may vary.
2. Event Quote Requests
Customers interested in booking CandyLop Snack Bar for an event may submit a Request a Quote through our website or contact us directly.
Submitting a quote request does not guarantee availability or reserve an event date.
Event pricing may vary depending on factors including:
– Type of event
– Number of guests
– Menu selection
– Service package
– Event location
– Travel distance
– Duration of service
– Additional services or special requests
A booking is not considered confirmed until CandyLop Snack Bar has approved the event and the required 50% deposit has been received.
3. Weekend Orders
Weekend Orders are separate from our Event Services.
Weekend Orders are available only during designated weekends, dates, ordering periods, and service areas established by CandyLop Snack Bar.
Products and quantities are subject to availability.
Customers are responsible for providing accurate contact, pickup, delivery, and order information.
Once a Weekend Order has been submitted and payment has been processed or the order has otherwise been accepted by CandyLop Snack Bar, the order is considered final.
4. Prices and Sales Tax
All prices displayed on our website are in U.S. dollars unless otherwise indicated.
Applicable sales tax will be calculated and added to the customer’s order when required by law.
The final amount displayed during checkout may include applicable taxes and other authorized charges.
Prices, menu items, packages, and availability may change without prior notice.
For Event Services, pricing will be based on the quote or agreement provided to the customer.
5. Order Accuracy
Customers are responsible for reviewing their order information before submitting an order or payment.
This includes:
– Products
– Quantities
– Customization selections
– Pickup or delivery selection
– Contact information
– Delivery address
– Pickup information
– Special instructions
CandyLop Snack Bar is not responsible for errors resulting from incorrect information submitted by the customer.
Customers should contact us as soon as possible if they discover an error in their order.
6. Payments
Weekend Orders
Weekend Orders may be paid online using the payment methods available through our website.
For Local Delivery Weekend Orders, customers may request to pay in cash upon delivery. Customers choosing this option must clearly indicate “Cash on Delivery” in the Special Instructions section when placing the order.
Cash payment availability may be subject to confirmation by CandyLop Snack Bar.
Event Services
A 50% deposit is required to confirm and reserve an event.
Customers may make the required deposit using an accepted electronic payment method or cash, when arranged directly with CandyLop Snack Bar.
The remaining 50% balance must be paid in full before the event service begins.
Customers choosing to pay the remaining balance in cash must complete payment before CandyLop Snack Bar begins setup or service at the event.
CandyLop Snack Bar is not required to begin providing event services until the outstanding balance has been paid in full.
An event is not considered officially confirmed until the required 50% deposit has been received.
7. Pickup and Local Delivery
Weekend Orders may be available for Pickup or Local Delivery, depending on the customer’s location and the options available when the order is placed.
Customers selecting Pickup are responsible for arriving during the confirmed pickup time.
Customers selecting Local Delivery must provide a complete and accurate delivery address.
Delivery availability may depend on location and service area.
Additional delivery charges may apply.
The customer is responsible for ensuring that someone is available to receive the order at the delivery location.
CandyLop Snack Bar is not responsible for delays caused by incorrect addresses, inability to contact the customer, lack of access to the delivery location, traffic conditions, road closures, or other circumstances outside our reasonable control.
8. Customer Notifications and Special Instructions
Customers are responsible for notifying CandyLop Snack Bar of any special requests, delivery instructions, customization requests, food allergies, dietary concerns, or other important information related to their order or event.
For Weekend Orders, customers should use the Special Instructions section of the order form whenever applicable.
Submitting a special request does not automatically guarantee that the request can be accommodated.
CandyLop Snack Bar may contact the customer if clarification or additional information is required.
9. Cancellations and Refunds
Weekend Orders
All Weekend Orders are final.
Once a Weekend Order has been submitted and accepted, no cancellations or refunds will be provided.
Because food, ingredients, supplies, and preparation may be scheduled or purchased specifically for Weekend Orders, customers are responsible for carefully reviewing their products, quantities, customizations, pickup or delivery information, and other order details before submitting the order.
Event Services
Customers may cancel a confirmed Event Service by contacting CandyLop Snack Bar.
To receive a refund of amounts paid, the cancellation must be received at least fifteen (15) calendar days before the scheduled event date.
If the cancellation is received at least 15 calendar days before the scheduled event date, payments made toward the event will be refunded.
If the cancellation is received less than fifteen (15) calendar days before the scheduled event date, including cancellations made eight (8) days before the event or later, all payments already made are non-refundable.
The customer may still cancel the event during this period; however, no refund will be issued.
This policy is necessary because CandyLop Snack Bar may have already reserved the event date, declined other bookings, purchased ingredients, food, supplies, materials, or made other preparations specifically for the customer’s event.
Failure to attend, use, or receive the contracted Event Service does not automatically entitle the customer to a refund.
10. Event Date Changes and Rescheduling
Customers may request to change or reschedule an event date by contacting CandyLop Snack Bar at least fifteen (15) calendar days before the originally scheduled event date.
All event date changes are subject to availability.
Submitting a request to change an event date does not guarantee that the new date will be available.
If CandyLop Snack Bar is unavailable on the requested new date, we will communicate available options with the customer.
Requests made less than 15 calendar days before the scheduled event may not be accepted.
Changes to the event date, location, number of guests, menu, service duration, or other event details may result in changes to the original quote or additional charges.
11. Weather and Circumstances Beyond Our Control
Some CandyLop Snack Bar services may take place outdoors.
Weather conditions may affect setup, service, equipment, food safety, transportation, or the ability to perform services safely.
CandyLop Snack Bar reserves the right to modify, delay, relocate, suspend, or discontinue service when severe weather, unsafe conditions, natural disasters, road closures, government restrictions, emergencies, power outages, or other circumstances beyond our reasonable control make service unsafe or impractical.
When reasonably possible, CandyLop Snack Bar will work with the customer to determine a reasonable alternative.
12. Food Allergies and Dietary Considerations
Our products may contain or come into contact with common allergens, including but not limited to:
– Milk and dairy products
– Peanuts
– Tree nuts
– Wheat
– Soy
– Eggs
– Other food allergens
Customers are responsible for notifying CandyLop Snack Bar of known food allergies or dietary concerns before placing an order or confirming an event.
Although we will make reasonable efforts when notified, we cannot guarantee that any product or preparation area is completely free from allergens or cross-contact.
Customers with severe food allergies should consider this information before consuming our products.
13. Product and Menu Availability
Menu items, ingredients, toppings, beverages, sizes, and other products are subject to availability.
CandyLop Snack Bar may substitute or remove an unavailable item when necessary.
When a significant substitution is required, we may attempt to contact the customer before completing the order or event service.
Images displayed on our website or social media are for presentation and promotional purposes. Actual products, portions, colors, toppings, packaging, or presentation may vary.
14. Acceptable Use of Our Website
Customers agree not to misuse our website, order forms, quote request forms, payment systems, or communication channels.
You may not knowingly submit:
– Fraudulent orders
– False payment information
– False contact information
– Malicious or harmful content
– Unauthorized payment information
– Requests intended to interfere with our website or business operations
CandyLop Snack Bar reserves the right to reject or cancel suspicious, fraudulent, abusive, or unauthorized transactions.
15. Limitation of Liability
To the extent permitted by applicable law, CandyLop Snack Bar will not be liable for indirect, incidental, special, or consequential damages arising from circumstances outside our reasonable control.
Our liability related to an order or service will generally be limited to the amount paid by the customer for the affected order or service, except where applicable law requires otherwise.
Nothing in these Terms and Conditions is intended to waive or limit rights or protections that cannot legally be waived.
16. Privacy
Personal information collected through our website, quote requests, Weekend Orders, payments, and communications is handled according to our Privacy Policy.
By using our website or submitting information, customers acknowledge our Privacy Policy.
17. Changes to These Terms and Conditions
CandyLop Snack Bar may update or modify these Terms and Conditions from time to time.
Changes will become effective when the updated Terms and Conditions are posted on our website with a revised effective date.
The Terms and Conditions applicable to an order or confirmed Event Service will generally be those in effect at the time the applicable order or booking is made, subject to applicable law.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted according to the laws of the State of Texas, without regard to conflict-of-law principles.
Any rights or remedies available to consumers under applicable federal, state, or local law remain unaffected.
19. Contact Information
If you have questions regarding an order, event, cancellation, payment, or these Terms and Conditions, please contact:
CandyLop Snack Bar
New Caney, Texas
Phone: 302-220-9805
Email: [email protected]
Website: candylopsnackbar.com
Se habla español.
By placing a Weekend Order, submitting payment, or confirming an Event Service with CandyLop Snack Bar, you acknowledge that you have read and agree to these Terms and Conditions.