REFUND & CANCELLATION POLICY
REFUND & CANCELLATION POLICY
CandyLop Snack Bar
Effective Date: August 12, 2026
At CandyLop Snack Bar, we understand that plans may change. This Refund & Cancellation Policy explains the rules applicable to Weekend Orders and Event Services.
Because Weekend Orders and Event Services involve different preparation, purchasing, scheduling, and staffing requirements, different cancellation and refund rules apply.
1. Weekend Orders
All Weekend Orders Are Final
Once a Weekend Order has been submitted and accepted by CandyLop Snack Bar, the order is considered final.
Weekend Orders cannot be canceled and are non-refundable.
Customers are responsible for carefully reviewing all order information before submitting their order, including:
– Products
– Quantities
– Product customizations
– Pickup or delivery selection
– Delivery address, when applicable
– Contact information
– Special instructions
Because ingredients, food, packaging, and other supplies may be purchased or prepared specifically for Weekend Orders, refunds will not be provided simply because a customer changes their mind, no longer needs the order, or is unable to pick up or receive the order.
2. Incorrect or Problematic Weekend Orders
If CandyLop Snack Bar makes a significant error in preparing an order, the customer should contact us as soon as reasonably possible.
We will review the situation and determine an appropriate resolution based on the circumstances.
Customers should provide their name, order information, and details regarding the issue.
This provision does not apply to errors resulting from incorrect products, quantities, customizations, addresses, or other information submitted by the customer.
3. Event Service Cancellations
Customers may cancel a confirmed Event Service by contacting CandyLop Snack Bar.
The amount of notice provided determines whether payments are eligible for a refund.
Cancellation 15 or More Calendar Days Before the Event
If CandyLop Snack Bar receives the cancellation at least fifteen (15) calendar days before the scheduled event date, payments made toward the Event Service will be eligible for a refund.
Cancellation Less Than 15 Calendar Days Before the Event
If the customer cancels less than fifteen (15) calendar days before the scheduled event date, the event may still be canceled; however:
All payments already made are non-refundable.
No refund will be issued for the 50% deposit or any additional amounts already paid.
This policy applies because CandyLop Snack Bar may have already:
– Reserved the event date
– Declined other bookings
– Purchased food or ingredients
– Purchased supplies or materials
– Scheduled staff or preparation
– Made other commitments specifically for the customer’s event
4. Event Deposits
A 50% deposit is required to confirm and reserve an Event Service.
The deposit forms part of the total event price.
If the customer cancels at least 15 calendar days before the scheduled event, the deposit and other eligible payments made toward the event will be refunded in accordance with this policy.
If the customer cancels less than 15 calendar days before the scheduled event, the deposit and all other payments already made are non-refundable.
5. Remaining Event Balance
The remaining 50% balance must be paid in full before CandyLop Snack Bar begins setup or service at the event.
The remaining balance may be paid using an accepted payment method, including cash when previously arranged with CandyLop Snack Bar.
CandyLop Snack Bar is not required to begin setup or provide services until the outstanding balance has been paid in full.
6. Event Date Changes and Rescheduling
Customers may request to change or reschedule an event by contacting CandyLop Snack Bar at least fifteen (15) calendar days before the originally scheduled event date.
All date changes are subject to availability.
CandyLop Snack Bar cannot guarantee availability for a requested new date.
Changes to the date, location, number of guests, menu, service duration, or other event details may result in additional charges or changes to the original quote.
Requests made less than 15 calendar days before the scheduled event may not be accepted.
7. No-Shows and Failure to Receive Service
Failure to attend an event, provide access to the event location, or otherwise receive the contracted service does not automatically qualify the customer for a refund.
For Weekend Orders, failure to pick up an order or be available to receive a scheduled delivery does not qualify the order for a refund.
8. Weather, Emergencies, and Circumstances Beyond Our Control
Severe weather, natural disasters, road closures, government restrictions, emergencies, power outages, or other circumstances beyond the reasonable control of CandyLop Snack Bar may affect an order or Event Service.
When reasonably possible, CandyLop Snack Bar will communicate with the customer and work to determine an appropriate solution based on the circumstances.
Refunds, credits, rescheduling, or other accommodations in these situations will be evaluated based on the specific circumstances and applicable law.
9. Refund Processing
When a refund is approved under this policy, CandyLop Snack Bar will initiate the refund using an appropriate payment method.
The time required for funds to appear in the customer’s account may depend on the payment processor, financial institution, or original method of payment.
Cash payments eligible for refund will be coordinated directly with the customer.
10. Contact Us
To request an eligible Event Service cancellation, report a significant issue with an order, or ask questions regarding this policy, please contact:
CandyLop Snack Bar
New Caney, Texas
Phone: 302-220-9805
Email: [email protected]
Website: candylopsnackbar.com
Se habla español.
By placing a Weekend Order or booking an Event Service with CandyLop Snack Bar, you acknowledge and agree to this Refund & Cancellation Policy.