DELIVERY AND PICK UP POLICY
DELIVERY & PICKUP POLICY
CandyLop Snack Bar
Effective Date: August 12, 2026
This Delivery & Pickup Policy applies exclusively to CandyLop Snack Bar Weekend Orders.
It does not apply to Event Services, catering services, or Request a Quote inquiries.
Customers placing a Weekend Order are responsible for selecting their preferred Pickup or Local Delivery option when submitting their order.
1. Weekend Order Pickup
Customers may select Pickup when placing an eligible Weekend Order.
Customers selecting Pickup are responsible for providing accurate contact information and picking up their order during the date and time communicated or confirmed by CandyLop Snack Bar.
Customers should arrive within their designated pickup period whenever a specific pickup time has been provided.
If a customer anticipates being late or is unable to pick up their order, they should contact CandyLop Snack Bar as soon as possible.
Failure to pick up an order does not qualify the order for a refund.
2. Local Delivery
Local Delivery may be available for eligible Weekend Orders within the service areas established by CandyLop Snack Bar.
Customers requesting delivery must select Delivery when placing their Weekend Order and provide:
– Full name
– Valid phone number
– Complete delivery address
– Any necessary apartment, unit, gate, or access information
– Special delivery instructions, when applicable
Customers are responsible for ensuring that all delivery information is accurate.
3. Delivery Fee
CandyLop Snack Bar currently provides eligible Weekend Order deliveries at no additional delivery charge.
No separate delivery fee will be added to an eligible Weekend Order when Local Delivery is available.
Delivery availability remains subject to the conditions and restrictions described in this policy.
4. Delivery Availability
Local Delivery is offered as a convenience to our Weekend Order customers and is not guaranteed for every order or every weekend.
Delivery availability may depend on:
– Customer location
– Weather conditions
– Road conditions
– Order volume
– Number of deliveries scheduled
– Staffing and operational capacity
– Safety considerations
– Other circumstances affecting our ability to complete deliveries
CandyLop Snack Bar reserves the right to limit or temporarily suspend Local Delivery when reasonably necessary.
5. Rain and Severe Weather
Local Delivery may be suspended when it is raining or when weather or road conditions make delivery unsafe or impractical.
The safety of our team and customers is important to CandyLop Snack Bar.
If weather conditions prevent us from providing Local Delivery, the customer will be contacted as soon as reasonably possible.
When appropriate, the customer may be offered the option to pick up the order instead.
6. High Order Volume
During weekends with a high volume of orders, CandyLop Snack Bar may reach its maximum delivery capacity.
If our workload or number of scheduled deliveries prevents us from providing Local Delivery, delivery service may be limited or unavailable.
If a customer has already submitted an order requesting Delivery and we are unable to accommodate the delivery, CandyLop Snack Bar will contact the customer, explain the situation, and apologize for the inconvenience.
When possible, the customer will be given the option to arrange Pickup for the order.
7. Customer Availability for Delivery
Customers requesting Local Delivery must ensure that someone is available to receive the order.
CandyLop Snack Bar may contact the customer using the phone number provided with the order.
Customers should keep their phone available around the expected delivery period in case we need assistance locating the address or completing the delivery.
CandyLop Snack Bar is not responsible for unsuccessful delivery caused by:
– Incorrect or incomplete addresses
– Incorrect phone numbers
– Inability to contact the customer
– Restricted access to the delivery location
– Missing gate or entry information
– No one being available to receive the order
8. Delivery Times
Any delivery time communicated to the customer should be considered an estimated delivery time unless CandyLop Snack Bar specifically confirms otherwise.
Traffic, weather, order volume, preparation time, road conditions, or other circumstances may affect delivery times.
We will make reasonable efforts to prepare and deliver Weekend Orders within the communicated timeframe.
9. Cash on Delivery
Customers requesting Local Delivery may request to pay cash upon delivery when this payment option is available.
Customers wishing to pay cash must clearly indicate “Cash on Delivery” in the Special Instructions section when placing their Weekend Order.
Customers should have the appropriate payment available when the order is delivered.
10. Changes From Delivery to Pickup
If CandyLop Snack Bar is unable to provide Local Delivery because of weather, safety concerns, high order volume, operational limitations, or other reasonable circumstances, we may contact the customer and offer Pickup as an alternative.
Changing an order from Delivery to Pickup because delivery is unavailable does not cancel the customer’s Weekend Order.
Weekend Orders remain subject to our Refund & Cancellation Policy.
11. Customer Responsibility
Before submitting a Weekend Order, customers are responsible for reviewing:
– Pickup or Delivery selection
– Delivery address
– Contact information
– Special Instructions
– Products and quantities
– Product customizations
Customers should contact CandyLop Snack Bar as soon as possible if they notice incorrect delivery or contact information.
12. Contact Us
If you have questions regarding Pickup or Local Delivery for a Weekend Order, please contact:
CandyLop Snack Bar
New Caney, Texas
Phone: 302-220-9805
Email: [email protected]
Website: candylopsnackbar.com
Se habla español.
By selecting Pickup or Local Delivery and submitting a Weekend Order, the customer acknowledges and agrees to this Delivery & Pickup Policy.